1. Overview

At Chess Academy, we strive to provide the best experience for our students. If you are not satisfied with your purchase, please review our return and refund policy below.

2. Eligibility for Refunds

Refunds are available for:

• Classes that are canceled at least 48 hours in advance.
• Materials purchased that are defective or damaged upon arrival.

3. Non-Refundable Items

The following items are non-refundable:

• Online classes that have already taken place.
• Membership fees for ongoing courses.
• Merchandise that has been opened or used.

4. Requesting a Refund

To request a refund, please follow these steps:

• Contact us within 14 days of the purchase date.
• Provide your order number and details about the item(s) you wish to return.
• Follow any instructions we provide to complete your return.

5. Processing Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain amount of days.

6. Contact Us

If you have any questions or concerns regarding our Returns and Refunds Policy, please reach out to us.